Harry Ridsdale's Resume

About Me

I am a diligent and motivated worker, and when I do a job I want it done right. Communication is my strong point both verbally and in writing.
I am well spoken and can communicate with a wide range of people, which I believe is a valuable quality in any line of work.
I excel in both working in a team and individually and also will never be shy of taking a leadership role.
I display resilience when I work and will never avoid responsibility for my actions. I give full thought and attention to jobs I am assigned, and will give my best in all I do.

Education

2017 - 2022: Marden High School

  • GCSE English Literature - 7
  • GCSE Combined Science (Higher) - 7, 6
  • GCSE Maths (Higher) - 6
  • GCSE English Language - 6
  • GCSE German (Higher) - 6
  • GCSE Computer Science -
  • GCSE Drama - 3

    • 2022 - 2023: Whitley Bay Sixth Form College

  • AS-Level Economics - C
  • AS-Level Business - E

    • 2023 - Present: Newcastle College

  • T Level Digital Support Services - Digital Infrastructure

    • Experience

    July 2021 – November 2022 Cleaner and Garden Labourer, Ridsdale Property Maintenance

    Duties Include:

  • Maintaining and cleaning residential areas to a good standard.
  • Assisting in the gardening aspect of the business as well as carrying out my own tasks.

    • Key achievements:

  • Cleaning communal areas on a residential site to a professional standard, ensuring RPM retains current contracts.
  • Acting upon my own initiative as well as adhering to client’s wishes whilst gardening.

    • 2022 - June 2023

    Duties including:
  • Handling customer phone calls and offering them award winning customer service.
  • Using and operating Microsoft dynamics CRM system.
  • Maintenance of shop windows and shop floors to a high standard.
  • Participating in community events held within the store and beyond.
  • Assisting customers with any queries they may have (Both technical and not)

    • Key Achievements: Assisting and working on a Macmillan Coffee Morning and greeting and serving customers on the day Be a part of a team that won awards and was entered in numerous final and runner up positions. Working and getting along greatly with every colleague in the team. March 2023 Work Experience (One week) Goodlabs Consulting Duties including: Supporting the development of Salesforce CRM systems for a number of different clients. Key achievements: Learning to configure and customise systems including adding new fields, editing reports, creating dashboards and managing external integrations using form assembly. June 2023 - July 2023 Information Communications Technician Apprentice, EastQuayIT Duties Including: Handling customer queries VIA phone calls. Utilising Autotask ticketing system and Datto remote desktop systems Working with operating systems to ensure that clients are up to date. Handling business deliveries Communicating daily with the workplace VIA slack messaging Key Achievements: Setting up client machines to a great standard to be used in different workplace. Gaining experience in the digital sector from this workplace. October 2023 - Present Waiting Staff, Cheng's Chinese Restaurant Duties Including: Providing customers with their food Setting up and cleaning tables Preparing side dishes Helping other staff wherever necessary

    Contact Information

    Email: harryridsdale10@gmail.com | Phone: 07958548897 | Location: Whitley Bay